Returns & Exchanges

We want you to be completely satisfied with your Gloomy Bear gear, which is why we offer a 30-day return window for all unwashed and unworn items in their original packaging. Please note that certain limited edition collectibles and intimate apparel are final sale to ensure the quality and safety of our community.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided through the portal and drop your package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.