Frequently Asked Questions

Everything you need to know about your Gloomy Bear gear.

Are your Gloomy Bear products officially licensed?

Yes, we are the official store. All merchandise, including plushies, apparel, and accessories, is 100% authentic and licensed by the creator, Mori Chack.

How long does shipping take for international orders?

International shipping typically takes 7-14 business days depending on your location and customs processing. You will receive a tracking number as soon as your order ships.

What is your return policy for apparel?

We accept returns on unworn and unwashed apparel within 30 days of delivery. Items must have all original tags attached and be in their original packaging.

How should I wash my Gloomy Bear hoodies and tees?

To preserve the graphic prints, we recommend washing items inside out in cold water on a gentle cycle and hanging them to air dry.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you restock limited edition drops?

Most of our limited edition fashion collaborations and seasonal plushies do not restock once sold out. We recommend signing up for our newsletter to get early access to new releases.